I use it occasionally. My daughter's mini dachshund is a picky eater so I mix Fresh Pet with his kibble when it's time for his Trifexis pill. I also used it when my hound mix, Lucy, had a tick borne disease and wasn't eating. The dogs seem to like it but it's too pricy to feed as a regular food.
I've fed the cat version, the cups and the roasted meal. They love the cups (I think cause of all the gravy) and will eat those right out of the fridge. The roasted meal they'll snub if it's cold, but will pick at and eventually eat if it's warm. I won't buy it again after this bag is gone. It agree it is pricey, especially if you are feeding multiple animals (I have two). So I feed it as a treat, and not as the main part of their diet.
I've never fed it myself, but one thing I've heard is that you really NEED to examine the packages carefully for expiration dates. Turnover can be slow, & not all stores that carry it are diligent about checking that little fridge in the pet-food aisle.